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Sales Policy
1. All Prices, Policies, and Terms are subject to change without notice. All prices are wholesale.
2. Minimum Order: $50.00 Backorders will not be shipped until we have a total of $25.00 or more.
3. Terms: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, COD or Net 30 only. All Net 30 accounts past due will revert to COD. All new accounts are COD until credit is approved. UPS will no longer accept cash from C.O.D. package recipients. All shipments outside of the United States must be paid with a credit card.
4. Credit Applications and Policies: Credit applications are available upon request. Processing time is approximately 3-4 weeks. The trade references listed must be accounts with which you are presently on Net 30 terms. These references should also be active accounts (purchases made within the last year). This must include an authorized signature guaranteeing payment.
5. Shipping: We do not ship US Mail. Our preferred method of shipment is United Parcel Service (UPS).
6. Shipping Charges: Will be the exact cost charged by UPS or freight company plus a handling charge. This will be added to the invoice. No freight paid orders.
7. Orders: All orders must include tax exempt number and telephone number. For all existing customers, please have your account number ready when ordering, and include your customer account number on your check when remitting payment.
8. Returned Checks or Stop Payment Checks: A charge of $33.00 will be added for each NSF or Stop Payment Check. Account will then be CREDIT CARD ONLY. We do not accept postdated checks.
9. Late Payments: A service charge of 1.5% per month will be payable by customer.
10. Damages: If there is damage due to shipping, you must keep the original carton and packing for inspection by UPS. Credits will be applied to your account and taken off your next order.
11.
Hours:
Monday - Friday 8:30 - 5:00
Closed Saturday & Sunday
12. Warning: Under penalty of law. Do not remove country of origin sticker from product.
Return Policy
 
1. All claims must be made within 10 days after receiving your order. Orders of $2000.00 or more can make claims up to 30 days.
2. Only 1 claim per invoice may be made, please go through your entire order before calling in any claims.
3. Every claim is handled differently; please do not discard any items or shipping boxes until told to do so by our claims department.
4. Although we stand by the quality and price of every item we have, we do not guarantee the "sell-ability" of any item. Should you purchase an item that is not as expected, you will be responsible to return the item(s) at your own expense. A full credit, minus freight costs will be given for these returns.
5. There will be a 10% restocking fee applied to returns that meet the following criteria:
A) Items returned that we feel are sellable and returned to our stock
B) Any items NOT returned in their original packaging and or boxes
C) Any items with pricing and or tags affixed to them
D) Any sellable items not returned in their minimum quantities
6. After claims are made, replacements are NOT offered unless the claim amount is exceptional and upon the customers request. All replacements must be kept in minimum quantities to be eligible for shipment.
7. All credits will be given via terms of the order.